Beware of 3rd Party Bill Pay Services
A third-party bill payment service called DOXO has gained the unfavorable attention of utility cooperatives. City of Monticello Utility customers may be misled while searching the Internet for the City of Monticello Utilities bill payment service. DOXO's payment pages are using the City of Monticello Utilities name WITHOUT PERMISSION, giving it the appearance of an official payment site.
DOXO will charge the member extra fees for processing their transactions, and City of Monticello Utilities cannot control when we will receive the member's payment from DOXO. This may result in a late payment from the member or even disconnection due to non-payment.
City of Monticello Utilities official online payment service link is located on the website through invoiceCloud. There are no fees to use these services, payments made through them are secure, and are reflected on your account immediately.
If you make online payments using any other services, use caution. Investigate before paying to make sure the service is legitimate, and inquire about any additional fees you may be required to pay.
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